Från Small Luxury Hotels
Dear Robert,
With all that is going on at the moment, we wanted to get a message out to our valued customers, to thank you for your continued trust and loyalty during this challenging time, and to reassure you that the safety and wellbeing of our guests and members is a top priority for Small Luxury Hotels of the World.
We are constantly monitoring the
status of COVID-19around the world and we appreciate that the situation is changing on a daily basis.
Below are some resources to help you decide how to deal with an existing reservation, or to give you peace of mind when planning your next visit to an SLH hotel.
A Safe Space
SLH is a brand that is rooted in providing the highest quality and service levels at all our member hotels. Being small and often family-owned our hotels take great pride in creating a clean and safe environment for all their guests. Our hotels also rely on their guests to be considerate to this and follow the advice laid out by the World Health Organisation in relation to personal hygiene at all times.
Restrictions to Travel
Many countries have now imposed restrictions to entry for international arrivals, and governments are advising against all but essential travel to some destinations. Please check the official channels of the destination you are scheduled to visit to see if this affects your trip.
If you have a reservation at an SLH hotel and are still planning to travel, taking into account the relevant travel advisories, please note that some of our hotels have made the decision to close temporarily, or to delay their seasonal opening dates. To see if this affects your travel plans please call our expert reservation team.
Flexibility
We understand that what guests require now is flexibility. You can book with confidence with our INVITED members only rate. Further to this, many of our hotels are opening their flexibility on cancellations and rates. Call our expert reservation team who will be happy to talk you through all your booking options.
If you wish to amend or cancel an existing booking please go to
slh.com to
manage your booking. For SLH bookings to hotels made through third parties (eg travel agents) please contact your booking provider for assistance.
Our VIP Reservations Executives are here to help you around the clock if you need any further information or clarification. A full list of Toll Free numbers can be found
here.
Staying Safe
If you have visited or recently returned from an affected area, please check your local government advice and follow their recommendations, self-isolating for the required period of time.
SLH is a community of like-minded travellers and together we will get through these uncertain times. It is likely that the impact of the coronavirus will temporarily affect us all, however, the desire to explore the world will never vanish.
We are here to support you. If you have any additional membership or reservation queries, please contact
invited@slh.com
With best wishes,
Jean-François Ferret
Chief Executive Officer
