Hej!
Det här blir ett hyfsat långt inlägg med korrespondensen mellan Turkish och mig de 6 månader det tog för mig att lyckas...
Jag skickade in min första ansökan 6 oktober och ännu en gång den 1 november förra året.
Något svar fick jag inte och jag skrev ett till mail via deras onlineformulär med mitt ärrendenummer 28 december där jag var väldigt tydlig med hur missnöjd jag var över deras urusla kundservice samt skickade på nytt screenshots på mitt EB statement, foton på pass, EB-kort samt numera även gullkort från Air Berlin (som jag status matchade till).
14 februari fick jag följande svar:
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"Dear SMUFFE,
We would like to apologize since we could not respond to your request in time. Please accept our sincere apologies for this delay. Thank you for your understanding.
We have received your e-mail dated 6 October 2014. In order to evaluate your request about Gold membership status match, please forward us copy of your Gold memberhsip card.
Also for updating your information in Miles&Smiles membership account, please forward us copy of your passport to following address.
Online Feedback Form
Thank you for choosing Turkish Airlines on your flights.
Kind Regards,
Turkish Airlines INC.
Customer Relations Center"
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Den 13 mars skickade jag på nytt samma svar med statements och foton på vad de har efterfrågat.
Som svar:
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"Dear SMUFFE,
We have received your message that you sent to our unit on 13 March 2015. In order to continue your process, please forward us copy of your card statement up to last two months that shows your account activities in English by using the link below;
Online Feedback Form
Thank you for choosing us on your travels.
Sincerely Yours,
Turkish Airlines INC.
Customer Relations Center
To reply to this message or for your compliments - complaints, you may fill in the feedback form (
Online Feedback Form ) on our website. You may also call us at +90 212 4440849 +90 850 3330849
Please note that in order to inform you on time regarding the possible operational changes about your flight, we highly recommended you to add your contact information and membership number -if available- on your reservation.
www.thy.com"
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Nu blev jag pissed off och tänkte att jag skiter i det här. Så här lång tid ska det inte behöva ta.
Jag kommer ej ihåg exakt vad jag svarade men det var något i stil med:
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"Hello,
Since October last year I have sent you a status match from EBG to Elite but either I have not received any replies or you have continuously told me to send you copies of my passport, statements and cards, which I have.
It is very unprofessional and I don't really have time for this.
You can see my previous answers where you will find all the information that you need.
Thank you!
Sincerely,
SMUFFE"
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Som ett första aprilskämt dök detta upp i min inkorg:
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"Dear SMUFFE,
We are happy to inform you that your card has been upgraded to Classic Plus which is an award of preferring Turkish Airlines for your flights.
You can benefit from more advantages in Miles&Smiles Programme now, with your new Classic Plus Card.
You will be able to use domestic CIP lounges, complete your check-in transactions at domestic business counters, benefit from extra baggage allowance . You can use your card number until you receive your card in order to make use of all advantages.
Your card is valid for 2 years and you can have detailed information regarding your card and our new programme via our web site
www.thy.com.
We wish to see you on board on your future flights.
Miles&Smiles Programme Management"
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Verkligen det jag var ute efter med tanke på att jag reser så ofta inrikes inom Turkiet.
Jag har funderat ett par dagar om jag verkligen ska höra av mig igen men det är liksom inte lönt. Det var riktigt bra att ha Guld inom Star Alliance i 1 1/2 år...
Men... Den som väntar på något gott... Surprise från THY!
"Dear SMUFFE,
Referring to your e-mail message dated on 25 March 2015, Elite card status match has been provided and your membership has been updated as '' Elite Card '' level.
We would like to be honoured to see you as an Elite member for your future flights by Turkish Airlines.
Related transactions with your Miles & Smiles and more information you may call Call Center 7/24 or You can share your comments, feedback and suggestions via our
Online Feedback Form by clicking.
Turkey :+90 212 444 0 THY(849) From Abroad : +90 850 333 0 849 Germany : 00180 5 849 266
USA : 1800 874 8875
France : 0825 800 902
England : 0 844 800 6666
Thank you for choosing us on your travels.
Sincerely Yours,
Turkish Airlines INC.
Customer Relations Center"
Och som om det inte vore nog... Min status sträcker sig i strax över 2 år t.o.m. 30,04,2017!!
Skam den som ger sig!! data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Det är inte omöjligt och hade jag krigat lite med China Airlines så borde det inte ha varit några problem att få guld hos de också men de vill ju ha en bokning...
Lycka till!
