H
Homer
Guest
Från intern e-post
Here are the headline points:
BA admits that ‘there’s still a lot of work do’ despite improving customer feedback scores, driven by Club Suite
ba.com will be improved to allow more customers to amend their reservations without calling
Staff numbers are being increased at customer contact centres, and new telephone systems introduced
A new document checking process will be introduced before the Summer peak to make check-in easier
World Traveller Plus passengers will get a dedicated check-in area for the first time
A baggage tracing app will be launched, allowing passengers to see where there luggage is and to facilitate the easier return of delayed baggage
A plant-based menu will be introduced to BA lounges
The Skyflyers programme for children will be relaunched
Club Europe meals will change in March, with a greater variety of options promised
World Traveller meals will change in May with ‘additional items’ promised for both meal services
Club World will see ‘new enhancements’
More drinks will be loaded to end the current shortages due to low supplies, as well as additional spare meals to allow more customers to receive their first choice
More to follow when we get the official announcement. I don’t want to pass judgement until we have seen the detailed proposals – there is, for example, no mention of going back to serving meals in premium cabins course by course, even though most other major airlines have already done so.
EXCLUSIVE: here are the BA plans for new service improvements in 2022
Here are the headline points:
BA admits that ‘there’s still a lot of work do’ despite improving customer feedback scores, driven by Club Suite
ba.com will be improved to allow more customers to amend their reservations without calling
Staff numbers are being increased at customer contact centres, and new telephone systems introduced
A new document checking process will be introduced before the Summer peak to make check-in easier
World Traveller Plus passengers will get a dedicated check-in area for the first time
A baggage tracing app will be launched, allowing passengers to see where there luggage is and to facilitate the easier return of delayed baggage
A plant-based menu will be introduced to BA lounges
The Skyflyers programme for children will be relaunched
Club Europe meals will change in March, with a greater variety of options promised
World Traveller meals will change in May with ‘additional items’ promised for both meal services
Club World will see ‘new enhancements’
More drinks will be loaded to end the current shortages due to low supplies, as well as additional spare meals to allow more customers to receive their first choice
More to follow when we get the official announcement. I don’t want to pass judgement until we have seen the detailed proposals – there is, for example, no mention of going back to serving meals in premium cabins course by course, even though most other major airlines have already done so.
EXCLUSIVE: here are the BA plans for new service improvements in 2022
